To add insult to injury, they of course, are in Swansea, I'm in Newcastle, no alternatives for this scheme, to go local, and pick a cycle. Really prompt service.I picked a bad time to look for a new gravel bike in June 2020 as virtually everything, everywhere was out of stock. Your staff were so helpful with advising and recommending me on the most suitable bike for myself. 23 reviews of Cycle Solutions "needed to get my 2 tires replaced with new ones, and also needed help installing them. (that is just a guess), Pasher cycles are hand built in the UK. My first choice of local bike shop let me down but Cycle Solutions assisted me to transfer my voucher to another company.Excellent service. The prcess of doing that was complicated and once i had completed the cycle solutions side, i was sent a letter with a reference that was not recognised by the cycle shop, even though it stated clearly that the letter and order had been sent through to them, in fact, no order had been placed and i am still none the wiser as to how to do that. Very quick and easy to use! The ability to only purchase from one shop. Also virtual chat assistant was a little abrupt. i cant get hold of anyone to find out how to do either!! Would definitely recommend.Purchased 2 bikes with them and we had excellent customer service. A free inside look at company reviews and salaries posted anonymously by employees. Would NOT recommend, as a business they have NO stock available, how does that work again! Quick, clear process from start to finish. I let cycle solutions know which bike i would like to buy via Cycle Solutions online forms and expected it to take a few weeks to sort out. A 5 star service.I received an email for the cycle shop I was getting my bike from with a day of submitting my request. However, customer services at Cycle Solutions were helpful and relatively prompt with replies to emails. the whole experience worked so well even at the time of full lock downGreat friendly and efficient customer service and delivery was quicker than I expected given Covid19.
They kept me informed all the way throughout my order. Cycle solutions, customer service is appalling. A … Support this operator: Times are tough for the travel community right now. I signed the agreement, then they signed, and finally passed to payroll for approval, which they did. But I could only purchase from one shop. Very quick and easy to use! I wanted my bike from one shop and accessories from another. Absolute madness, this company has NO cycles in stock for men, maybe small cycles, but EVERYTHING I looked at in Hybrid, was out of stock, Electric bikes, forget it, there is none, maybe road bikes, no none here. Cycle to work Free UK Delivery 365-Day Returns Price Match 0% APR Finance 18-Month Warranty Cycle to work 0330 100 2480 COVID-19 UPDATE - BIKE ORDERS CAN CURRENTLY REQUIRE 2 - 3 WEEKS FOR DELIVERY | ALL OTHER ORDERS ARE NOW SHIPPING WITH NO DELAYS! When I placed the order, they called the … Very helpful people, I ordered a Brompton which is much less straightforward than the other manufacturers and Cycle Solutions were very helpful. Customer service is appalling, ordered a bike in May that was in stock on the website (not the line that I was told, in stock with suppliers). I got my bike in under a week from the start of the process!Very good will definitely use them again good service and helpful staffIt was great to be able to buy components on the scheme rather than a whole bike to allow me to have a higher spec.I ordered through the Cycle to Work scheme. Your staff were so helpful with advising and recommending me on the most suitable bike for myself. They kept me informed all the way throughout my order. Cycle Solutions - Day Tours; Search. I was also surprised and how quickly all the paperwork side of things was processed. Otherwise no issues with site when i identified a bike at a local bike store and application process very straightforward.Excellent service and extremely quick considering the on going pandemic, I have recommended to my work colleagues.Purchased through local dealer, very easy to set up through Cycle Solutions. Which meant I had to pay full price for the lock that I wanted that would satisfy the insurance (also available from Cycle Solutions). Very poor customer experience, especially for the Cycle to Work scheme, which for my employer they switched from bad (Halfords), to worse (Cycle Solutions). Firstly we would like to express our sincere thanks to all of our great employees, customers, suppliers, and clients for the support shown during what has been an immensely challenging and stressful time for everyone not just here in the UK, but across the World. Would definitely recommend.Purchased 2 bikes with them and we had excellent customer service. "Newscycle seems to be acquiring a few companies multiple times a year now " (in 11 reviews) " Newscycle is owned by a private equity firm, naturally leading the Executives to consistently identify and implement all possible cost-saving synergies " (in 7 reviews)
Thank you Cycle Solutions for my lovely new bike and the fantastic customer service I received in the recent weeks. When they came to the council, they gave me good advice around types of bikes and sizing.