The company will not accept responsibility for goods lost in transit.
If your order is showing as delivered, and it's been more than 24 hours, please send me a private message with your order number so I can further assist. But I didn't see it anywhere around the house so on the same day, I inquired with the shipper who told me they can't deal with me and I cannot open the claim with them and only have to go through ZARA (This is ZARA policy). If you appreciated this guide, please share it with your favorite people. And they are not issuing refund. Customer service is useless and cannot provide any information.you case iss excatly same my case.. customer service is bad.. zara don’t care their customersThe crazy part is I used to work for Zara so I know that she's lying when she says her system Shows it was not there. Or companies that have self-serve help forums instead of a customer service department. She directly ended the chat session!.I asked to speak to a supervisor and they refused to refer me. Postal Service ®.
Therefore, be patient and don't assume that a package is lost in such a scenario.If you're the local postal service or package carrier states that they did not receive the package, you should contact Zara customer service and file a complaint.
Once you complete your order, it should be ready for pick up at your local Zara sore in two to three days. I talked to Zara for 6-7 times regarding this, and I even asked a direct contact number of the courier company and contacted them as well. On top of that it said that the package had been signed for by someone who wasn't even home!! How do they know their carrier drop the order to the correct address.They said that since they 'delivered' the package, it's not their fault. And if you spot any issues with our How Do I Recover a Lost Zara Package? I got a refund this morning.If you made yr purchase by credit card then you may have insurance to cover all yr purchases MasterCard and Visa have this insurance Contact them with yr problem and speak to dispute resolutions Dept They will reimburse you immediately and go after Zara themselves Be prepared with your dates and communication in trying to resolve it firstThey refuse to refund by excusing that it is delivered by the carrier.Turns out they delivered it to another home with the same numbering but different street name.
ZARA with very bad customer care. 2 ways to get money back.I also have the same situation and met a really rude manger Stephanie. They specialize in fast fashion goods such as swimwear, perfumes and accessories.As far as delivery options are concerned, if you collect the package at a local Zara store then the delivery fee is zero. Call zara back and provide them the case number saying the carrier confirms the missing package, then they will refund to you.
To recover a lost Zara package, you will have to contact the local postal service or international carrier.
She says she can't do that.Same thing happened to me , then they kept lying to me that they tried to contact me to solve but never.
No one is taking responsibility, and they are blaming each other. After 2 days their resolution was that the package was in fact delivered when it wasnt. I ask if I can receive the Black Friday deal for that one coat to repurchase as NONE Of this was my fault. Go to main content Go to the category menu. !Though I wanted the clothes worth $200 so bad, I am done with the company now. 2nd way) call the carrier, claim the missing packing, eventually, the carrier will say they cant locate your package and have to inform it is missing. Now you get their aknowledgement then get the case number from them. ---> Ask the person you are talking with to report this to their department (Now things are getting serious).
You should also note that Zara only makes deliveries on working days (Monday to Friday).If this is the case, request for a proof of delivery certificate from the carrier or postal service. Re: Package Missing HI @NhiDiep and @karinabek , I'm sorry to hear that! Private messages do not impact your company rating. You will be shown the possible drop points during the purchasing process. Your package may show that it was delivered in your Zara account but you still have not received it. Are you already getting the best deal? Monday to Friday from 8.30 am to 7.30 pm (EST), Saturday from 10:00 am to 4:00 pm (EST) 4. file a customer complaint with the Attorney General ---> create a document summarizing your actions, their responses, and resolution results (include the details you recorded - the time/date, the name of the person, etc. I assure them that I've been checking for two days to make sure it was available and it was. So we put together How Do I Recover a Lost Zara Package?